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Return Policy

We want ensure that you're happy with what you ordered, but in the event that you're not satisfied with your purchase, we're available to help you find the perfect piece that'll love!

We accept returns on full-price merchandise in the form of store credit or exchanges within 5 days of the date of delivery.  All returned items must be shipped in the original packaging.  Items must be in unworn, unused condition with original tags attached and protective packaging.  Credits will not include original shipping charges. 

Exchanged shipping and insurance is the responsibility of the customer. Kai Linz will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Please note, all purchases of special order and sale items are final sale. For further questions and concerns, please email us at

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