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Terms & Conditions

ORDERS

Most items will ship within a few business days if the items are in stock. If an item is not in stock, you will be notified with an estimated delivery date. Delivery times for items not in stock are usually between 2-4 weeks. You will be notified via email when your order ships.  Custom items are made to order and are final sale.

 

INTERNATIONAL SHIPPING

Please contact us at INFO@KAILINZ.COM if you would like to place an order outside of the United States. The customer is responsible for all duties and taxes for international orders.

 

RETURNS & EXCHANGES

Please email us at INFO@KAILINZ.COM if you would like to return items within 7 days upon receipt of the order. You will receive a Return Authorization # with detailed return instructions to send back the items. If an item is returned without a RA #, processing of the return will be delayed. We accept customer returns in their original condition and packaging via prepaid insured mail for exchange only. You may receive a store credit for the amount of your purchase less shipping charges. You will receive an email confirmation once your store credit has been processed. Customers are responsible for all shipping charges. We are not responsible for lost or damaged return shipments.

 

SALES TAX

Sales tax is applicable on all orders shipped within California at the current local rate.

 

SITE INFORMATION

We make every attempt to keep our website as accurate as possible. However, we cannot guarantee that our website is free of all human or technological errors. Therefore, we reserve the right to correct any errors inaccuracies at any time without prior notice, including after an order has been placed. Prices, information and/or imagery are subject to change without notice. You will be contacted with any pricing discrepancies prior to shipping. Should you not want to continue with your order at that time, it can be cancelled at your request. We will not honor any inaccurate pricing.

 

SITE IMAGERY

Product imagery may be subject to change without notice. All products are shown with as much detail as possible, therefore some products may appear larger or smaller than their actual size. Please be aware that every computer monitor has different settings so color and size may vary.

All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for rings varies based on size. Please note that any items with sliced diamonds will vary in size, color, shape and carat weight as each slice is unique.

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